Sales conditions

Updated on 08/01/2013

We strive to provide the best of our abilities the accuracy and updating of information on this site, we reserve the right to change at any time and without notice, the content. However, we can not guarantee the correctness, accuracy or completeness of the information made available on this site.

Accordingly, we assume no liability:

for any inaccuracies or omissions in the information available on the site;

for any damage resulting from fraudulent intrusion by a third party leading to a modification of the information available on the site;

more generally, any damage, direct or indirect, whatever the cause, origin, nature or consequences, caused by reason of anyone accessing the site, or inability to access, use Site and / or credit given to any information coming directly or indirectly from it.

These general conditions of sale are systematically brought to the attention of every buyer to place an order on this website to the exclusion of all other conditions, including those in force in the stores.

Consequently, the act of placing an order implies full and unreserved acceptance of the buyer to these General Terms and Conditions to the exclusion of all other documents, such as brochures, advertisements, direct mail, catalogs issued by the seller which have an indicative value.

Any contrary condition the buyer will, in the absence of express acceptance imposed on the vendor regardless of when it may have been brought to its attention.


The fact that the seller does not prevail at a given time of any of these terms and conditions, can be interpreted as a waiver of any subsequent one of said conditions.




The T. LeClerc products are distributed exclusively in Canada by "Distribution Kathleen"

Publication Director: Alexandre Côté.

Customer Service

For information, questions or advice, our customer service is available only to the following address courriell

For questions regarding order status, your order you can contact our customer service contact information above.



Host Site


The shop is hosted by "Web Hosting Canada"


Offers and prices


Our commercial offerings are limited to Canada and the United States.

The prices listed on this site are in $ CAD excluding tax and shipping fees (see delivery conditions), and are subject to change at any time, provided that the products ordered are invoiced at the prices prevailing at the time of the order.

Shipping fees are $ 10 CAD except in special cases. The products remain the property of Distribution Kathleen until full payment of the order.

Our promotional offers are only valid within the validity period of the tender concerned.


Control and validation of the transaction


It is important to mention your phone number, mailing address and email address when placing an order. When you confirm your order, you agree to this as well as all of these terms of sale fully and without reservation. Your order is then sent to our customer service for processing.

We reserve the right to cancel any order from a customer with whom there is a dispute over payment of a previous order, where fraud or more generally for any other reason.

Upon registration of your order, a detailed receipt thereof will be sent to your email address. This acknowledgment will specify the exact amount charged and the terms of delivery of your order. You agree that our recording control systems are worth proof of the nature of the agreement and the date. We are not responsible for non-receipt of the confirmation email, it is the buyer to check in all these cases.



Product Availability


In general, information on availability of products are provided when placing your order. Exceptionally, however, it may happen that a product becomes temporarily unavailable after placing your order, in which case we undertake to inform you by email within 8 days and tell you the wait time for receipt of the product. If you wish, you can contact us by email to decide what action to take.





Payment is made according to the method of payment authorized by the relevant commercial offer. Online payment by credit card is fully secured by our partner Paypal. The entire transaction is sent in encrypted form to the PayPal servers using SSL (Secure Socket Layer) mode. While you shop safely. When paying by credit card, the transaction amount is debited to the order.




Delivery times vary by airline and type of products ordered. Packages are generally shipped to the 24/48 h.


Respect for privacy


The information you provide is for our company to process your orders, to provide you the services you subscribe and send you offers. To allow you to receive offers from our partners by mail, by phone or by e-Electronic we may disclose such information to them.


Your data may be used to issue internal stastisques of the company.

Our site is designed to be particularly attentive to the needs of our customers. This is why we use cookies.


Refund and return product

It is noted that the return product will be made if:

The product (s) (s) are in their original, unopened packaging (sealed read).

The customer is expressly request to the Customer Service

Product return is made within 7 days of receipt of goods

Return costs are the responsibility of the buyer, they must cover a sufficient postage and ensure the safety of products in order not to deteriorate.

In cases where products are damaged during the return journey, T. LeClerc declines all responsibility and shall be entitled to refuse the package and not to refund the order.


You want to be recommended? Do not hesitate to call a Beauty Advisor by contacting us at the following address:

Or in person at one of our partner institutions.

The consumer warranty

The client receives the legal guarantee against hidden defects in the delivered product.


The products are in accordance with Canadian law.

Accuracy of information

We make our best efforts to ensure that the product images reproduced on the site show the products as accurately as possible. We invite you to read the description of each product to know the characteristics, in case of doubt or if you require further information do not hesitate to contact our customer service.

T. LeClerc and Distribution Kathleen can not be held liable for breach of contract in case of shortage or unavailability, force majeure, disruption or total or partial strike of postal services and means of transport for and / or communications, flood, fire. Kathleen Distribution shall not be liable for all damages because of this, operating loss, loss of profit, loss of opportunity, damages or expenses.

Of hypertext links to other sites than the present. Distribution Kathleen disclaims any responsibility in case the content of these sites violate the laws and regulations in force.


Prohibition of off-system sales


Our products are intended to be sold only in our distribution networks. Accordingly, it is prohibited to sell, buy or give as a gift to our products for resale outside of our networks, including Internet sites. Beyond an infringement of our trademarks or integrity of our products, such actions may be liable to civil liability and criminal if their authors.


Intellectual Property


Product descriptions, pages are for retail Ela-Baché website customers, reproduction is not permitted unless otherwise stated by the director of the publication.


Texts applicable


This contract is subject to Canadian law. The language of this contract is the English language. In case of dispute the Canadian courts will have jurisdiction.



Changing Terms and Conditions


T. LeClerc and Distribution Kathleen reserve the right to adapt or modify at any time these terms and conditions. The new terms and conditions of sale will, if necessary, brought to the attention of the customer and will apply only to sales made after the change.